PChome entered the e-commerce industry in June 2000 by establishing a business-to-consumer online mall, PChome Online Shopping. Online order forms were managed through a model that surpasses the traditional retail business model by integrating supplier development and management, management of product information, circular flow of payment and goods, and customer service. This significantly reduced the distance between the customer and the suppliers, which lowered operating costs and ultimately, retail prices. Therefore, customers benefited from the efficient process provided by an innovative online shopping experience.
Established in early 2007, PChome 24h Shopping launched the world’s first year-round delivery within 24 hours service and set a new benchmark for e-commerce in Taiwan. There are more than 5 million products available on PChome, 2 million of which can be delivered within 24 hours nationwide, and within six hours in Taipei City (currently on a trial basis). As the online platform with the greatest number of products in stock, PChome is the top choice among Taiwanese online shoppers. We hope to holistically fulfill customers’ daily purchases from electronics to daily necessities, physical products to services, and online to offline shopping, and actively extend the scope of one-stop shopping services.