Sustainability Management

Sustainability highlights

• Advocating the use of ecofriendly recyclable delivery boxes with a new start-up, PackAge+
• mplementing a box number recommender system in our warehouses and achieving a match rate of 48.6%
• Creating an hour-long lights-off activity on the homepages of PChome's three major websites on Earth Day
• Procuring 13 electric scooters and forming the PChome green energy logistics fleet
• chieving a 95.95% e-invoice coverage among company and individual accounts
• Identifying 5 climate change-related risks and 3 climate change-related opportunities relevant to PChome in acco dance with the Task Force on ClimateRelated Financial Disclosures (TCFD)

Sustainability highlights

• Launched the PChome E-Commerce University online course in which 500 participants completed their training
• Launched the Strays for Stay event with Dog Home to help the public gain knowledge on pet adoption and care
• Joined hands with the Eden Social Welfare Foundation to organize the PC Hug Me Bear charity event, which received support and donations from around 500 members of the public
• Organized the Warm Christmas With You event with iGoods and donated 240 boxes of goods to social welfare organizations

Sustainability highlights

• Gender equality in the workplace. Female employees account for 55% of the workforce while female managers account for 57%
• 0 violations of labor-related laws and 0 human rightsrelated complaints filed
• Female-male wage ratio of 1.1:1
• Implementing employee health promotion courses and achieving a mean course satisfaction score of 4.42 points (out of a maximum 5 points)
• Implementing a flexible three-shift work schedule

Sustainability highlights

• PChome achieved consolidated revenue of NT$48.579 billion in 2021, a 10.74% growth from the same period last year
• Initiated a vendor scoring mechanism; outstanding vendors are selected and publicly recognized
• The first Taiwanese e-commerce company to receive the Grade A Taiwan Intellectual Property Management System (TIPS) verification
• In collaboration with New Taipei City Government, PChome livestreamed our experiences of digital transformation, so as to help SMEs mitigate the impact of the pandemic on their businesses.
• The overall evaluation score for board performance was 4.95 points (Outstanding)
• Two female directors were elected
• Obtained 13 patents

Sustainability highlights

• PChome 24h Shopping achieves membership of 1,300 million
• Creating the ONE PChome ecosystem that centers on the Pi Wallet
• Promoting the Buying Power Store in collaboration with the Small and Medium Enterprise Administration, Ministry of Economic Affairs
• Establishing a Voice of Customer (VOC) committee to enhance our customer service system
• Establishing an information security task force that is in charge of preventing information security breaches and for the audit, governance, and crisis management of matters of information securit
• Promoting various information security measures and striving to maintain a record of zero information security incidents