Sustainability Management

Sustainability highlights

• All delivery boxes are made with 100% recycled pulp, which has reduced carbon emissions by over 60,000 metric tons as of the end of 2022, equal to 155x the carbon absorption of Da'an Forest Park in a year.
• Implementing a box number recommender system in our warehouses and achieving a match accuracy of 54.7%.
• Establishing an e-ticket and e-book store will reduce annual A4 paper use from ticket sales by 146,000 sheets.
• Achieving a 99.35% e-invoice coverage among company and individual accounts; the paper saved can be stacked to 2.7x the height of Taipei 101.
• Identifying 6 climate change-related risks and 3 climate change-related opportunities relevant to PChome in accordance with the Task Force on Climate-Related Financial Disclosures (TCFD).

Sustainability highlights

• Support domestic sports events and has successfully made sports a hot topic through organizing activities.
• Support traditional Taiwanese culture by sponsoring the Dajia Mazu Pilgrimageevent, continuing traditional Taiwanese culture.
• The chairperson organized the Taichung Central Bookstore's Wednesday Reading Club for three consecutive terms to promote lifelong learning, with over 50,000 participants.
• Sponsored the "Extreme Forest" to promote environmental protection and coexistence with nature.

Sustainability highlights

• Gender equality in the workplace. Female employees account for 56% of the workforce while female managers account for 47%.
• 0 violations of labor-related laws and 0 human rights-related complaints filed.

Sustainability highlights

• The average employee training hours have increased over the years and nearly increased three-fold as compared to 2021.
• Implementing health promotion courses and achieving a mean course satisfaction score of 4.5 points (out of a maximum of 5 points).

Sustainability highlights

• The overall evaluation score for board performance was 4.89 points (Excellent).
• The first Taiwanese e-commerce company to receive the Grade A Taiwan Intellectual Property Management System (TIPS) verification.
• Obtained 8 patents and 2 trademarks.
• Established a Sustainability Committee.
• Maintaining Top 6%– 20% in the Corporate Governance Evaluation.

Sustainability highlights

• PChome24h Shopping achieves membership of 1,300 million.
• Promoting the Buying Power Store in collaboration with the Small and Medium Enterprise Administration, Ministry of Economic Affairs, and significantly increasing the number of products by 59%.
• Actively developing FinTech operations and providing consumers with a friendly consumption environment.
• Promoting various information security measures and striving to maintain a record of zero information security incidents.
• Creating the One PChome ecosystem that centers on the Pi Wallet.
• Expanding the scale of the green products section and jointly creating a green living environment together with consumers.
• Actively managing inventory for consumers to feel more at ease when making purchases.
• Awarded Second Prize at the 2022 Buying Power Awards organized by the MOEA.
• Won the Bronze Award for Digital Media Shopping in the Taiwan Customer Service Center Evaluation.