Stakeholders

Evaluation Questionnaire on Issues Concerning Corporate Sustainable Development

Your organization is an important stakeholder in PChome’s interactive operation. Please take the time to answer the following questions about the degree of concern regarding the issues below.
Thank you for your assistance. Your feedback is the driving force for the company’s continuous progress.

企業永續發展關注議題評估問卷
I. Please choose your sector from the options below
II. Issues of concern

Please rate the degree of concern on a scale of 1 to 5, with 1 being the lowest degree of concern and 5 being the highest degree of concern.

Governance

1. Corporate Governance
Establish a sound corporate structure and implement good corporate governance.
2. Legal Compliance
Follow all applicable laws and regulations.
3. Sustainable Strategies and Goals
Strategic planning of short, medium and long-term goals for the sustainable development of the enterprise.
4. Information Security
Set up information security teams and policies to ensure the security of customer data.
5. Tax Policy
Formulate tax policies, actively follow tax laws and regulations, and disclose company tax information.
6. Risk Management
Identify the types of risks that the company may encounter in its operations and map out the corresponding measures.

Economic

7. Business Performance
Disclose the company's annual operating performance and trends.
8. Product/Service Quality Management
Provide products and services that meet market expectations, and implement standard procedures to ensure service quality.
9. Brand Image
Improve corporate brand image and raise stakeholders' awareness of the corporate brand.
10. Supplier Management
Establish procurement policies and mechanisms to achieve supply chain sustainability.
11. Smart Innovation and Intellectual Property Management
Invest in innovative information technology and enhance the information and payment flow services of the e-commerce platform.

Environmental

12. Sustainable Consumption
Commit to reducing the negative impact of consumer activities on the environment and society.
13. Eco-friendly packaging
Use low environmental impact packaging materials and big data analysis to reduce packaging material consumption.
14. Carbon reduction, energy conservation, and resource management
Implement energy-saving and carbon-reduction measures, and improve resource efficiency.
15. Green Warehousing and Logistics
Utilize efficient warehousing and logistics management technologies to reduce energy consumption and carbon emissions.

Social

16. Customer Privacy
Establish a customer information management procedure to protect customer information privacy.
17. Responsible Marketing
Provide consumers with products with correct descriptions, labels and copywriting that comply with laws and regulations.
18. Customer Relations Management
Establish an efficient customer service by tracking customer satisfaction and shopping needs.
19. Social Participation
Make good use of the core functions of the company and invite stakeholders to participate.
20. Human Resources Recruitment and Development
Recruit outstanding talents from all walks of life to join, and provide assistance in employee career development.
21. Workplace Safety, Health, and Equality
Establish health promotion plans for occupational safety and health management.
22. Employee Remuneration and Benefits
Provide a good salary and welfare system for employees.
III. Other suggestions and comments

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