Related Declarations

• E-commerce Terms and Conditions of PChome Online

Thank you for shopping at PChome Online. Please carefully read the following Terms and Conditions.

These Terms and Conditions are applicable to the products or services offered on PChome Online Shopping, PChome Online 24h Shopping, and PChome Online 24h Bookstore, collectively referred to as “PChome Online” hereinafter.

The purpose of these Terms and Conditions is to protect your rights and interests as well as those of PChome Online Inc. (PChome Online). If you click “I Agree” or other options with similar terms, or if you make a purchase, payment, consumption, or entrusted purchasing and other actions, you are deemed to have acknowledged and agreed to all the terms stated herein.
Yours sincerely,

I. User Terms and Conditions

1. If you would like to shop online at PChome Online, you must enter a legitimately obtained and valid email address or mobile phone number and set up a password for the account during your first purchase. Once you have saved the relevant information and completed your shopping on PChome Online for the first time, the system will save the email address or mobile phone number you have entered as well as your set password. You agree to use said account credentials to log in to PChome Online when making subsequent purchases.
2. You are responsible for maintaining the confidentiality of the email address or mobile phone number and password that you have retained in PChome Online’s system. Please do not reveal the email address or mobile phone number and password to any third party, nor should you lend or transfer the credentials for any third-party usage. You agree to be responsible for all actions that involve using the credentials to log into the system.
3. If you suspect any unauthorized use of your email address or mobile phone number and password, please notify  PChome Online immediately. Upon receiving your notification about an unauthorized access of your account, PChome Online will immediately suspend all processes related to the transactions through those account credentials and their subsequent usage.

II. Personal data security

1. Regarding your personal data, PChome Online shall comply with the regulations pertaining to personal data protection. For information about personal data protection and our privacy policy, please refer to the PChome Online Privacy Policy.
2. To complete a transaction, which includes but is not limited to processes such as making payment and receiving products, you must ensure that all information retained during the ordering process is complete, accurate, and kept current. Shall there be any post-transaction changes, you should notify PChome Online immediately.
3. In addition to adopting security protocols to keep your retained data secure, PChome Online is committed to its duty of confidentiality. Under no circumstances will we leak or provide your personal data to third parties for any purpose other than that of completing orders or providing customer services, in which case we shall provide the necessary product or service information to our partner vendors or purchasing agents. If your transaction involves international shipping and the vendor or purchasing agent may be overseas, then your data may be transferred internationally in order to provide the vendor or purchasing agent with the necessary information to complete the transaction.
4. Under the following circumstances, PChome Online shall have the right to inspect or provide your personal data to a competent authority or a third party who offers adequate proof that their rights have been infringed:
   • An order to do so under the requirements of law or orders issued by a judicial authority or other competent authorities.
   • To complete a transaction or exercise the Terms and Conditions herein, or when you have violated these Terms and Conditions.
   • To maintain the normal operation and security of the PChome Online system.
   • To protect the legal rights and interests of PChome Online, other users, or third parties.

III. Online purchasing

1. In addition to these Terms and Conditions, the relevant information presented on the webpages of the product and the purchasing process, including the relevant payment terms, restrictions, and descriptions shall constitute a part of the agreement formed between you and PChome Online.
2. In general, PChome Online issues the orders for the purchases you make on PChome Online. However, the information you browse on PChome Online or the purchases you make may be processed through the ordering or purchasing services provided by a third party. Under such circumstances, you are ordering from said third party or entrusting said third party to provide a purchasing service; the third party is responsible for fulfilling their obligations based on the specified terms of agreement for the transaction. PChome Online merely provides marketing services, links, payment collection services, and e-commerce platform for information processing services.
3. Once you have completed placing an order for a product or service on PChome Online by following the methods, Terms and Conditions, and procedures stated on the webpage, you are deemed to have offered and agreed to purchase said product or service in accordance with the agreements, payment terms and conditions, or restrictions listed in these Terms and Conditions and on the relevant webpages. Should you make any changes to your retained information such as your address or phone number, please notify PChome Online immediately for further action. Additionally, you shall not deny the order or reject payment on the basis of data inaccuracy.
4. After placing your order online, the system will automatically send a notification to you via email or other means to inform you that the system has received your order. The notification does not mean that the transaction has been completed or that the contract has been established, because PChome Online reserves the right to accept or refuse your order. Once we have verified that the payment terms are correct, the products you have ordered are in stock, the ordering services can be provided, and that PChome Online has no other reason to refuse the order, we will immediately notify the vendor to ship the order. Although there would be no additional notifications, you can still check the shipping status online. We reserve the right to refuse your order if there are erroneous payment terms, the products are not in stock, the services are unavailable, or if we have other reasons to refuse the order.
5. If you chose to pay by credit card, the credit card information you entered to our system online is used to verify the validity of the credit card and obtain transaction authorization from the card issuer. This does not mean that you have completed the payment, nor does it mean that the transaction has been completed or that the contract has been established, because PChome Online reserves the right to accept or refuse your order. Before we accept your order, you do not have to pay, and neither do we have to request the payment terms for your credit card, and the amount transacted will not appear on your credit card statement. If you chose to pay by installments using a credit card, the installment payment services shall be provided by your card issuer, and the debtor–creditor relationship exists only between you and your card issuer. Unless otherwise stated on the relevant webpages, the compulsory interests and the calculation methods, as well as whether the transaction requires a credit insurance or the designation or involvement of a guarantor, shall be determined based on the terms of agreement between you and your card issuer. Please remember to review these terms of agreement.
6. You acknowledge and agree that although PChome Online will try our best to ensure the accuracy of the relevant information, we do not explicitly or implicitly guarantee the completeness, accuracy, and timeliness of the information on our webpage and other descriptions. The maximum number of orders that can be placed for a product or service is stated on the webpages of the product or service and the purchasing process. If the quantity purchased exceeds available quantity, we will ship only the maximum quantity remaining in stock. Should there be any inaccuracies in the size, image, or descriptions of a product or service, the information provided by the original manufacturer, agent, importer, dealer, or service provider shall prevail. Should there be any inaccuracy in the prices displayed on a webpage or in relevant descriptions:
   

•  If the displayed price is higher than the actual price, PChome Online shall charge you only the lower and correct actual price.
•  If the displayed price is lower than the actual price, PChome Online reserves the right to reject your order.

7. Labels such as “suggested retail price” and “retail price” merely reflect the general list price, the general assessed price, or the selling price recommended by the original manufacturer, agent, importer, dealer or service provider, and do not represent the actual purchase price at any specified region, merchant, or time period.
8. The original manufacturer, agent, importer, dealer, or service provider of a product or service you ordered is responsible for the quality assurance, warranty, or after-sales service of said product or service based on their stipulated terms and conditions. Nevertheless, PChome Online shall assist you in resolving problems or disputes arising from your online purchases.
9. The pricing and expense of the shipping costs of the product or service you ordered shall be stated on the webpages of the product or service and the purchasing process. If these are not stated, PChome Online shall bear the shipping costs.

• You may select where and how the product or service you ordered is to be delivered based on the methods, terms, and restriction stated on the webpages of the product or service and the purchasing process. If the product or service you ordered cannot be delivered successfully twice, or if we were unable to contact you for more than three days, then we shall cancel the order and fully refund you.
• You agree that all matters pertaining to your online shopping and transactions at PChome Online shall be expressed through digital documents. Our computer system shall automatically record the online transaction data, which you can query by logging into the system. Please notify us immediately if you notice any inaccuracy in the transaction data.
• The PChome Online website may contain many links. All the information presented on the linked websites or webpages is provided by the linked websites, and PChome Online does not in any way, whether explicitly or implicitly, guarantee the accuracy, credibility, or timeliness of the contents.
• If the product descriptions, prices and relevant payment terms are formulated and uploaded by the vendor, then PChome Online does not in any way, whether explicitly or implicitly, guarantee the accuracy, credibility, or timeliness of the contents.
• Regarding customer complaints or disputes, you can file a complaint or dispute by logging into the system and following the management measures, procedures, and contact information specified in the online customer service system. A PChome Online customer service representative shall contact you as soon as possible.
• You acknowledge and agree that PChome Online may refuse to accept your order if we reasonably suspect any abnormal procedures or behaviors during your product ordering process, such as placing a large number of orders through system programs or other software.

IV. Returns and refunds

1. You can request a full refund if you received a defective product.
2. You can exercise your rights and interests according to Paragraph 1, Article 19 of the Consumer Protection Act.
3. The methods and terms and conditions of product returns and refunds are listed in the product webpage and ordering procedure.
4. When making a return, please ensure that all the products, gifts, packaging, and attached documents and information are in the same condition when received initially, and hand over the products and documents to the delivery person. If you have requested a physical invoice, please return the invoice along with the signed sales returns, allowances slip, and other documents required by law to the PChome Online Customer Service Center (Address:  PChome Online Customer Service Center, 15F, No. 105, Sec. 2, Dunhua S. Rd., Da’an Dis., Taipei City 106, Taiwan). Otherwise, PChome shall reject your product return and refund request.
5. When you request a product return and refund, or when PChome Online is unable to accept your order (whether in part or in whole), or when the contract is terminated or invalid and it is necessary for us to return and refund a product, you acknowledge and agree that PChome Online shall process the invoice and sales returns, allowances slip, and other documents required by law on your behalf.

V. Entrusted purchasing services

1. In terms of entrusted purchasing services, all the products and their relevant contents listed on a webpage are provided or created by the seller themselves on an overseas e-commerce platform. The contents are provided by an overseas purchasing agent and are published on PChome Online’s e-commerce platform under the agreement of the original source of the contents, hereinafter referred to as the “overseas website” or the “overseas product seller.” The purchasing services are provided by the overseas purchasing agent displayed on the entrusted purchasing webpage, who is hereinafter referred to as the “overseas purchasing agent,” and who provides entrusted purchasing services at an overseas location. By using the entrusted purchasing services, you entrust the oversea purchasing agent to purchase from the seller a product or service specified by you, hereinafter referred to as the “product purchased on your behalf,” and to deliver the product to you by contract. Here, PChome Online is a partner of the overseas purchasing agent and collects payment on behalf of the agent and provides the system services required. All the transactions you engaged through the entrusted purchasing services indicate that you entrust the agent to purchase on your behalf, and the entrusted purchasing relation exists between you and the agent, and PChome Online merely collects the required payment from you for the entrusted purchasing services on behalf of the agent, as well as providing the system for the entrusted purchasing services.
2. The payment terms of your entrusted purchasing may include the price of the product purchased on your behalf, shipping costs, and entrustment fees. The payment and cost details displayed on the purchasing webpage shall prevail. PChome Online merely collects the required payment from you for the entrusted purchasing services on behalf of the agent and is not the seller of the products purchased on your behalf, nor is it the consignee of the entrusted purchasing services. Thus, PChome Online shall not issue any invoice to you. The agent shall issue a receipt or certificate for the fees they charge based on the relevant revenue tax laws.
3. Once you have completed the entrusted purchasing order for a product or service by following the methods, terms and conditions, and procedures stated on the purchasing webpage, you are deemed to have offered and agreed to purchase said product or service in accordance with the agreements, payment terms and conditions, or restrictions listed in these Terms and Conditions and on the relevant webpages. On your behalf, the overseas purchasing agent shall purchase the products you have chosen from an overseas e-commerce platform. Should you make any changes to your retained information, such as your address or phone number, please submit your request immediately through our online customer service system; the system will notify the agent of your request. If you fail to update your information, you may not reject the entrusted purchasing action or refuse payment on the basis of data inaccuracy.
4. After completing your online entrustment for an overseas purchasing agent to purchase on your behalf, the system will automatically send a notification to you via email or other means, merely to inform you that the system has received your entrustment to purchase on your behalf. The notification does not mean that an agent has accepted your entrustment or that the entrustment contract has been established, because the agent reserves the right to accept or refuse your entrustment. Once the agent has verified that the payment terms in the entrustment are correct and that the products you have requested be purchased on your behalf are in stock and are available, and if the agent has no other reason to refuse your entrustment, the agent will promptly complete your order based on the terms and conditions displayed on the purchasing webpage and relevant agreements, and they shall deliver the products to your specified pickup location. Although there shall be no additional notifications, you can still check the shipping status online. The agent reserves the right to refuse your order at any time if there are erroneous payment terms, if the products are not in stock, if the services are unavailable, or if they have other reasons to refuse the order, whereupon they shall return the amount you have paid.

5. After the overseas purchasing agent has received payment from you and has confirmed their acceptance of your entrustment, they will pay the seller the necessary payment and shipping fees for the entrusted purchasing service and then entrust a logistics operator to deliver the products to the pickup location specified by you. You agree and acknowledge that the agent merely sends to you the product purchased on your behalf in its original packaging as received by them, and that they do not provide any content inspection services. Any loss or damage to the product incurred during the delivery process, including but not limited to international and domestic shipping, shall be borne by you, and the agent shall not bear any responsibility whatsoever.

6. Because the product purchased on your behalf is from overseas, the product category or value may be subjected to statutory tariffs or other taxation or inspection measures when it arrives  in Taiwan. You agree and acknowledge that you shall bear the costs incurred from these processes, including but not limited to tariffs or other taxation and relevant procedures. If you fail to complete these taxation and other relevant procedures in a timely manner, you may not be able to receive the products purchased on your behalf, and you shall bear the damages, losses, or costs incurred as a result.
7. If you chose to pay for the purchasing service by credit card, the credit card information you entered to our system online is used to verify the validity of the credit card and obtain transaction authorization from the card issuer. This does not mean that you have completed the payment, nor does it mean that the transaction has been completed or that the contract has been established, because the overseas purchasing agent reserves the right to accept or refuse your order. If you chose to cover the relevant costs and expenses by credit card installments, the installment payment services shall be provided by your card issuer, and the debtor–creditor relationship exists only between you and your card issuer. Unless otherwise stated on the relevant webpages, the compulsory interests and the calculation methods, as well as whether the transaction requires a credit insurance or the designation or involvement of a guarantor, shall be determined based on the terms of agreement between you and your card issuer. Please remember to review these terms of agreement.
8. You acknowledge and agree that PChome Online and the overseas purchasing agent do not in any way, whether explicitly or implicitly, guarantee the completeness, accuracy, and timeliness of the information on the purchasing webpage and relevant descriptions. The maximum number of orders that can be placed for a product or service on your behalf is stated on the webpages of the product or service and the purchasing process. Should there be any inaccuracies in the size, image, or descriptions of a product or service, the information provided by the original manufacturer or product or service provider shall prevail. Should there be any inaccuracies in the size, image, descriptions, prices, or transaction terms and conditions of a product or service, the agent shall refuse to accept your entrustment upon receiving your purchasing notification.
9. Labels such as “suggested retail price” and “retail price” merely reflect the general list price, the general assessed price, or the selling price recommended by the original manufacturer, agent, importer, dealer or service provider, and do not represent the actual purchase price at any specified region, merchant, or time period.
10. You acknowledge and agree that an overseas purchasing agent merely provides purchasing services and does not provide any guarantee or after-sales services for the product purchased on your behalf. Based on their stipulated terms and conditions, the original manufacturer or the original provider of the product or service purchased by the purchasing agent on your behalf is responsible for the quality assurance, warranty, or after-sales service of the product or service.
11. If the product purchased on your behalf cannot be delivered successfully twice, or if you refused to receive the product despite being notified by the overseas purchasing agent within the specified period, or if the recipient cannot be contacted, then you are deemed to have abandoned the purchased product. The overseas purchasing agent shall not notify you any further and they shall handle the product in a manner they deem appropriate. You shall not request a delivery, refund, or compensation for damages from the agent afterwards. Furthermore, because the agent has already completed the purchase on your behalf, the purchasing service fees and the international and domestic shipping costs cannot be refunded if they have already been charged.
12. Because the overseas purchasing agent purchases a product on your behalf and according to your instructions from a seller on an overseas website, the agent is not the seller of the purchased product; therefore, you may request a return or refund only on the webpage of the product purchased by the agent on your behalf, instead of on the webpage of the product specified by you to the agent. Additionally, you may not request a return or refund for any reason, including but not limited to receiving a product that meets didn’t meet your demands, a defective product, a damaged product, or a product that is different from or inconsistent with that listed on the webpage by the seller. Because you entrusted the agent to complete purchasing products on your behalf on overseas e-commerce platforms, the Consumer Protection Act of the R.O.C. shall not be applicable in this case.
13. The refund and return methods as well as terms and conditions are stated on the relevant purchasing webpages and the webpages visited during the purchasing process. Please preserve the completeness of all the products, gifts, packaging, and attached documents and information that you returned; otherwise, the overseas purchasing agent shall reject your return and refund request.
14. If you have any queries regarding the purchasing services, or if you wish to provide feedback to the overseas purchasing agent, you may log into the customer service system and submit your query by following the specified protocols, procedures, and contact information. The system shall forward your query to the agent and their customer service representative shall serve you.

VI. System security and backup

1. PChome Online shall guarantee that our system meets a reasonably and generally expected level of security. Nevertheless, the system does not explicitly or implicitly guarantee the normal display or processing of the data you have uploaded or transferred, nor does the system guarantee the accuracy of data transfer. If you notice any errors or mistakes in our system, please contact PChome Online immediately.
2. The system data is backed up on a regular basis. Nevertheless, with the exceptions of deliberate acts or events resulting from gross negligence, PChome Online shall not be held liable for any accidental data deletion, backup error, or failure.

VII. Interpretation of the agreement

1. If all or part of an article, paragraph, and other relevant agreements stated in these Terms and Conditions or on relevant websites is rendered invalid or is deemed to not constitute contractual content by a court of law, the validity and enforceability of the remainder shall remain unaffected. The article, paragraph, or agreement that is rendered invalid or is deemed to not constitute contractual content by the court of law shall be interpreted or supplemented to the maximum extent permitted by the applicable laws and regulations, such that they are consistent with the contents of the original article, paragraph, and agreement.
2. Exercise of the rights obtained or entitled to any provision or relevant agreement stipulated in these Terms and Conditions or on our website shall not affect the other terms stipulated in these Terms and Conditions or on relevant websites, nor shall the decision to exercise the rights obtained or entitled in the relevant agreements.
3. According to Paragraph 2, Article 11 of the Consumer Protection Act, where there is any ambiguity in the wording of the standard Terms and Conditions, interpretations shall be made in favor of the consumer.

VIII. Other agreements

1. You acknowledge and agree that if PChome Online transfers the PChome Online e-commerce platform and its relevant rights, obligations, transactions, and contracts to a third party, then the relevant e-commerce rights, obligations, transactions and information, including but not limited to the relevant rights and obligations, shall be wholly transferred to said third party and that the third party shall continue to provide services henceforth.
2. You acknowledge and agree that if PChome Online must compensate or indemnify you by law or based on contractual obligations, then the limit of our compensation or indemnity responsibility shall be to return the actual amount received for the disputed transaction.

IX. Governing law and jurisdiction

1. The online purchases, transactions, or behaviors that you engage on PChome Online, as well as the content of these Terms and Conditions and on relevant websites, shall be governed by the laws of the Republic of China.
2. Should there be any disputes arising from the online purchases, transactions, or behaviors that you engage on PChome Online, as well as from these Terms and Conditions and the agreements stated on relevant websites that result in litigation, the litigation shall in the first instance be subject to the jurisdiction of the Taipei District Court of Taiwan, unless otherwise provided by a compulsory article of law.

• Company name: PChome Online Inc.
• Company representative: Hung-Tze Jan
•  Food business registration number: A-116606102-00000-0
• Notice on consumers’ rights and interests when recycling four types of electronic appliances: “When purchasing a new TV, washing machine, refrigerator, or air-conditioning/heating machine that meets the specified specifications, the seller shall provide an appliance recycling, moving and transporting service free of charge, and shall also specify the item, quantity, time, and delivery address. This does not include deliveries and disassembly procedures that involve the use of large machinery, construction, or hazardous works. The undersigned consumer confirms that they have been verbally informed or acknowledges the aforementioned rights and interests.

For children

1. If you encounter any upsetting or offensive words, images, or other content online, please leave the computer temporarily to inform and seek help from your parents. Alternatively, you may go offline and then return online when accompanied by an adult.
2. It is extremely dangerous to reveal personal data to strangers online. Please do not reveal any of your own or your family members’ private data such as your real name, ID number, phone number, address, or school. Also, please do not reveal your internet account or password to anyone.
3. Please comply with the rules of every website. For instance, leave immediately when you see a notice on a website stating that access is restricted to those aged 18 years or older.
4. Even if you meet netizens who are friendly, interesting and kind, please remember that people with whom you are acquainted online are still strangers in real life. Please do not meet in person with netizens randomly, because they may not be the person they claim to be online. If it is necessary to meet up in person, bring an adult with you—don’t go alone.
5. Please delete any messages that you receive from unknown people. Please do not open attachments or click on links that you receive from unknown people, because they may contain viruses that are harmful to your computer.
6. Many files that are free to share may be illegal. Please do not copy or download music, videos, or other files in any format if the files are from dubious sources, because this may constitute a violation of law.
7. Because your online behavior is visible to anyone, do not act or behave in a manner that is disrespectful to others. Even if others do not know who you are, please do not impersonate others online.

For parents

The internet is an essential resource for children nowadays because it offers access to information and is an important means of using social media. However, a great deal of online information and enticements are detrimental to the physical and mental health of children, and may even cause a child to engage in inappropriate behaviors while remaining anonymous online. Therefore, please take extra precaution when your child asks to use the internet. Please comply with the following guidelines to ensure that your child uses the internet safely:

1. Adult-oriented content such as pornography and violence is accessible online. To ensure that your child is using the internet safely and healthily, please educate them to avoid accessing such content. Also, please regularly inspect your child’s browsing history to check whether they have visited age-inappropriate webpages. You may choose to activate the browser’s parental control function to prevent them from accessing such content.
2. Your child may reveal too much personal data to strangers online, which may pose a security risk. Make sure they understand that the internet is a public space and prevent them from publicly revealing their name, telephone number, address, and ID number online so that such information cannot be misused by people with bad intentions.
3. Please ensure that your child uses the internet under adult supervision. Set up a computer in a common space such as the living room, and please take some time off to accompany them when they go online. Teach them to use the internet appropriately to broaden their knowledge and entertain themselves in a healthy manner.
4. Take notes of your child’s interaction with others in online chatrooms or messaging boards. Discourage them from meeting in person with netizens, and accompany them to in-person meetings if they are absolutely necessary. Do not allow them to meet up with netizens alone. When meeting up, choose a safe public area where there are plenty of people around, so that any emergency can be handled quickly.
5. Many of the images, music, videos, or text files shared online are still protected by copyright. Teach your child to respect others’ copyrights and refrain from illegally downloading MP3 files or any file formats.
6. A child may unintentionally expose your computer to virus attacks. Please ensure that they are aware of the possible risks of downloading software at will, and prevent them from downloading emails from unknown senders or downloading unsafe software.
7. Teach your child to respect others and to refrain from posting comments that attack others personally. Please take note of the chatrooms or messaging boards visited by your child and check whether they have posted inappropriate comments.
8. If your child wishes to purchase something online, please ensure that they inform you beforehand. Prevent them from making transactions on unsafe websites. Choose a trusted e-commerce platform and be aware of the product’s contents and price as well as the payment method.
9. Refrain from entering personal account names and passwords on public computers, because these may be recorded and misused by people with bad intentions. When going online on a public computer, please ensure that the browser’s account name and password auto-save function is turned off, and close the browser properly when leaving. This prevents others from logging into your account on public computers.
10. Do not forward the contents of emails you have received to friends and family if you cannot verify the authenticity of the contents. This is to prevent unnecessary fear and confusion, as well as identify theft.