8F技大人-4 (1)

Organization

Organization

Responsibilities and functions of major departments

Department Name	Functions
E-Commerce Business Department	1. New manufacturers, product development and performance tracking. 2. Maintenance of manufacturer conditions and dispute settlement 3. Approval of product schedules. 4. Product sales analysis and tracking. 5. Formulate sales strategy of PChome EC. 6. Analysis and Research on Competitive Industries (Products).
Investment Department	1. Asset planning and scheduling operations of the Company. 2. Complete the writing of investment analysis report and trading strategy. 3. Pre-investment evaluation includes industry and financial analysis, and provide professional advice. 4. Post-investment management such as investment agreement execution, project tracking, value-added services, etc.
Marketing Department	1. Strategically enhance corporate brand image and positioning. 2. Set annual brand goals. 3. Establish a good brand image in the hearts of consumers, distributors and employees, and meet customer expectations and trust in all aspects.
Technology/Big Data/Artificial Intelligence Department	1. Development and maintenance of front-end and back-end and cloud systems. 2. Carry out information system planning and setting according to the needs of relevant units. 3. Formulation and optimization of information system processes.
Cyber Security Office	1. Formulate and promote the Group's information security management policy and assist various departments to establish norms. 2. Plan and handle the vulnerability assessment and correction of the group's services and systems. 3. Assess and audit the risk level and status of each BU and the Company. 4. Assist in managing the information security of external partners. 5. Improve employee information security awareness. 6. Assist in obtaining information security related certifications and completing information security matters of government projects. 7. Identification and correction of information security incidents. 8. Monitor and alert the status and external risks of each service of the Group. 9. Enhancement of internal information security related skills and establishment of support network.
Operations Management Department	1. Maintain the operation of the warehouse/Express system. 2. Implementation of warehouse/Express projects. 3. Assist in the formulation of future strategies for warehouse/Express. 4. Assist the warehouse/Express operation management. 5. Provide good hardware facilities for warehouse/Express.
Warehousing & Logistics Department	1. Management of purchase, delivery and inventory. 2. Formulate a warehousing/logistics strategy plan. 3. Improve the overall operational efficiency of warehousing and logistics.
Business Management Department	1. Formulate the direction of annual business strategy and promote key business projects. 2. Analyze operating costs for overall company risk control. 3. Establish and maintain corporate brand image through media relationship management and marketing activities planning.
Finance & Accounting Department	1. Establish an internal financial system of the Company. 2. Organize the preparation of financial plans and cost plans of the Company. 3. Provide and analyze various financial statements, and explain the abnormal items.
Human Resource Department	1. Formulate human resources strategies and systems based on the development needs of the Company, and promote human resources business to balance the needs of both employers and employees. 2. Establish a salary management and performance appraisal system with external competitiveness and internal fairness to shape a performance-oriented work culture. 3. Organize design and manpower allocation based on the Company strategy. 4. Improve the training system and design talent selection, use, education, and retention programs that keep pace with the times. 5. Simplify the human resources affairs process, optimize the employee experience, create a positive cooperation corporate culture, and unite the centripetal force of employees.
Administration/General Affairs Department	1. Coordination of the Group's Epidemic Prevention Center and the release of epidemic prevention measures and information. 2. Management of Group Online Banking Authority. 3. Seal application and seal management, electronic voucher use control and document management. 4. Safe maintenance of the public environment and care for employees in the workplace. 5. Management and control of the contract for the purchase and maintenance of office software and hardware equipment. 6. Management and control of general affairs and maintenance of general affairs and office equipment and materials. 7. Import of BPM electronic form projects, Help-Desk projects and other projects.
Customer Service Department	1. Customer ordering process and platform information guidance instructions. 2. Provide customer order consultation and after-sales service 3. Service case care, tracking and customer relationship. maintenance. 4. Consolidate customer suggestions and service optimization proposals for each service channel. 5. Marketing Award Service Center.
Public Relations Department	1. Shaping the Company's brand image (press conference). 2. Preparation and execution of press releases and event communications. 3. Public Relations Issue Planning and Crisis Management.
Synergistic Business Department	1. Achieving the Group synergy and integration in accordance with the Group's strategic objectives. 2. Establish a digital, data-driven service ecosystem. 3. Conducting strategic analysis and development to achieve the business model development and cooperation content planning and management of the target cooperative industry. 4. Implementing the Group's strategy in cross-unit and crossgroup cooperation to introduce new undertakings and promote the Group’s important projects. 5. Creating new business operation models, exploring potential business opportunities, and forging a perfect cross-industry cooperation to achieve a mutually beneficial ecology.