A Green Partner for the Environment
ESG
Green Operations Management
Environmental Management Policy and Framework
Online shopping brings consumers a more convenient and efficient living environment. As the business volume of e-commerce grows each day, PChome fully understands the importance of sustainable operations while taking into account the protection of the natural environment. We adhere to the principles of cherishing Earth’s resources, promote environmental protection externally, and implement green operations management internally. The Company has established a concrete environmental management structure. The ESG team is in charge of organizing and formulating relevant policies and works with all departments in the joint effort of energy and resource management. PChome considered industry characteristics and regulations of the competent authorities when formulating internal environmental management regulations and establishing an appropriate environmental management system. We continue to implement energy conservation and carbon reduction plans to reduce the carbon footprint of the head office and warehouses. We also regularly assess the performance of energy, water, and waste management. At the same time, PChome constantly provides employees with awareness promotion and training on sustainability, and encourages suppliers and partners to join in the ranks of environmental friendliness, so as to fulfill our responsibilities to protect the Earth and develop a sustainable value chain.
Energy Management（GRI302-4, 305-5）
PChome reviews and adjusts the Company’s energy consumption every year, actively carries out carbon managementrelated work, and takes inventory of actual emissions of “carbon” and “greenhouse gases.” We formulate specific improvement measures based on the current situation to achieve the goal of reducing CO₂ emissions. We have taken measures such as incorporating a green logistics fleet, replacing traditional lighting with LED lights and automatic light sensors. We demonstrate the Company’s determination to protect the environment and reduce the impact of climate change on the Company’s operational risks through comprehensive planning and practical actions. In 2023, we replaced 80 T8 traditional lamps in the office with LED energy-saving lamps. This significantly reduced power consumption per lamp from 80W to 45W, which can save approximately 8,176 kWh of electricity a year, or the equivalent of 4.04 tCO₂e. In addition, 176 traditional T5 lamps in the office area and conference rooms were replaced with LED energy-saving lamps, and the warehouse was changed from multi-layer racks to heavy-duty racks to reduce the use of lamps, achieving an annual power saving of approximately 185,490 kWh, equivalent to a reduction of 91.6 tCO₂e.
Our operations’ main sources of electricity consumption are lighting and air-conditioning at our warehouses and offices, as well as fuel consumption in logistics vehicles. We have included fuel and electricity consumption of offices and official vehicles in statistics since 2022, resulting in an increase in total energy consumption compared with the previous year. The overall delivery volume in 2023 increased by 29.8% compared with 2022. The number and time of vehicles utilized could not be significantly reduced due to the increase in delivery volume, resulting in an increase in overall fuel consumption compared with the previous year. Furthermore, the Linkou A7 warehouse was added in 2023, and the demand for lighting, equipment, and air conditioning in the large warehouse caused electricity consumption to increase compared with the previous two years. Due to the expansion of the overall business scope, energy consumption and greenhouse gas emissions both increased compared with the previous period. In response to this situation, PChome continues to implement more energy-saving measures and emission reduction strategies to reduce total energy consumption and GHG emissions
（GRI302-1, GRI302-3）
Note 1: Data calculated in accordance with the Ministry of Economic Affairs Bureau of Energy’s conversion standards, i.e., 8,400 kcal per liter of diesel, 7,800 kcal per liter of gas, and 3,600 kJ per unit of electricity; 1 kcal = 4,186J.
Note 2: PChome uses non-renewable energy, and electricity comes from grid. Therefore, the percentage of grid electricity (%) = electricity consumption / total consumption * 100.
（GRI305-1, 305-2, 305-4）
Note 1: Greenhouse gas emissions are calculated in accordance with the operational control approach, i.e., activity data x emission factor x GWP. Emission factors are taken from the MOENV’s Greenhouse Gas Emission Factor Management Table Version 6.0.4, and the Global Warming Potentials (GWPs) are taken from the IPCC Fourth Assessment Report. Greenhouse gases include CO₂ , CH₄, N₂O.
Note 2: The data in Scope 1 is calculated in accordance with the emission factors listed in the MOENV’s Greenhouse Gas Emission Factor Management Table Version 6.0.4, in which gas =2.361kg CO₂e/L, and diesel = 2.650kg CO₂e/L. The data in Scope 2 is calculated in accordance with the Bureau of Energy’s grid emission factor announced in the current or previous year. (Electricity carbon emission factor in 2023 = 0.494kg CO₂e/kWh)
Water Resources Management（GRI303-1）
The stable operation of enterprises is closely related to the supply of water resources. Any interruption or price hike in water supply in a region will cause operating costs to go up. Although PChome is not a water-intensive company, water restriction may still cause shutdowns and affect operations. The Company’s water source is tap water, which is mainly used as domestic water. Warehouses are mostly located in the Taoyuan area and rely on water supply from the Shimen Reservoir, while our office in Taipei relies on the Feitsui Reservoir. Even though neither region is at a high risk of water shortage, Taiwan has been facing drought issues due to decreased rainfall over the past few years, thus increasing public awareness around saving water resources. PChome has also actively adopted water risk management and adjustment measures, ensuring sustainable use of water resources through water-saving measures.
Due to the opening of the Linkou A7 Warehouse, warehouse water consumption increased in 2023 compared with the previous year. PChome hopes to reduce water waste and improve water efficiency through water resource management measures, including offering visualized education on water conservation to establish water conservation habits and awareness in employees, while developing mechanisms to ensure a stable supply of water for operational use, such as recycling water used for daily activities, maintaining pipes to reduce leakage, and deploying emergency water trucks during water shortages. In addition, we reduce water consumption by the chiller through activation of office and warehouse space and appropriate adjustment of air conditioning equipment. We regularly inspect the water level in the tanks of buildings to maintain the normal operation of water pumps to ensure a stable backup water resource.
（GRI303-3）
Note 1: The tap water used by PChome is provided by a third-party company.
Note 2: According to the open data of the World Water Institute, PChome’s water sources in Taiwan are not located in water-stressed regions.
Note 3: Due to the opening of new warehouses in 2023, the total water consumption and intensity increased compared with the previous two years.
Waste Management（GRI306-1, 306-2）
As an online shopping platform, PChome’s resource utilization is fairly simple as we do not generate any hazardous industrial waste according to Ministry of Environment regulations. PChome outsources its general waste transport and incineration operations. Recyclable resources are mainly paper (boxes), while other recyclable items include PE wraps, various iron items, and plastic bottles, which are all recycled by qualified companies. In order to reduce waste and create circular economy, PChome not only develops eco-friendly packaging and reduces the weight of paper boxes to improve resource usage, but also works with upstream suppliers for the recycling and reuse of paper boxes, logistics boxes and pallets, thus integrating the upstream and downstream stakeholders and dedicating ourselves to the recycling and reuse of resources, turning waste into new recycled materials.
Starting in 2022, the waste disposal amount of the headquarters was included in the calculation in addition to the warehouses. In 2023, the total amount of general waste incinerated was estimated to be 228.2 tons while the recycled waste weighed 1,555.5 tons. Among them, the total weight of waste generated by the office was reduced by 35% compared with the previous year due to the promotion of waste reduction. Due to the overall increase in goods in the warehouses compared with 2022, the total weight of waste increased compared with the previous year. Overall, the total weight of waste in 2023 was 1,783.7 metric tons, and the recycling rate reached 87.2%, a slight increase from the resource recovery rate of 82.2% in 2022. PChome expects to achieve effective waste management through concurrent waste reduction and resource recycling and reuse, as well as to instill resource recycling habits into every member of the PChome family.
Note 1: PChome does not produce hazardous waste and all waste is handled off site.
Note 2: The weight of office waste has been included in the calculation since 2022, causing the total weight of waste to increase for that year.
