A Sincere Partner in Governance
ESG
Business Partnership
PChome is a well-known e-commerce platform in Taiwan, and serves as an important bridge between companies, products, and consumers. We are actively strengthening relationships with business partners and continue to strengthen supplier management to ensure product quality, in hopes of stably providing safe and reliable products to consumers.
Supplier Management
PChome emphasizes the development of long-term cooperative relationships with every supplier. Our internal rules and regulations clearly state that every member of our sales force should engage in professional interactions and communication with our suppliers while building long-term and reliable business relationships with them. To facilitate this, we have established an internal management code and procedure. Our supplier management framework consists of the following seven key elements.
1. Irregular Factory Visits
Inspections are irregularly scheduled to inspect the safety measures of suppliers and check whether the quality of their products is in line with the Company’s product inspection requirements and quality guidelines
2. Protecting Intellectual Property Rights
Suppliers must comply with intellectual property regulations and ensure that their information and documentation are legally compliant
3. Product Inspection License
For a product with online trade restrictions, a supplier must first send the product for examination on their own, obtain a license, and submit it for our review before the product can be listed on PChome. The supplier’s license shall be listed alongside the product
4. Food Labeling Enforcement
In line with the Act Governing Food Safety and Sanitation and the Enforcement Rules of the Act Governing Food Safety and Sanitation, all suppliers of food products are required to clearly label their products with relevant information and must pass our review by the responsible unit before the products are sold online
5. Prohibiting Unjust Enrichment
A salesperson and a supplier must not directly or indirectly provide and accept bribes, commissions, rebates, kickbacks, other gifts, or unjust enrichment
6. Duty of Condentiality
Suppliers must comply with the Personal Data Protection Act by implementing strict customer data privacy measures and are prohibited from collecting, processing, and using customer data without permission and from siphoning data to third parties
7. Product Liability Insurance
All products should have product liability coverage based on their properties to guarantee the rights of consumers
Supplier Evaluation and Appraisal Mechanisms
To ensure it meets its own quality standards, PChome conducts documentary reviews of suppliers and performs onsite evaluations as necessary. We irregularly check suppliers’ operations by various methods (e.g., phone, message and email). We consider suppliers to be important stakeholders and maintain close contact with suppliers. Supplier reviews were difficult due the COVID-19 pandemic in 2021 to 2023, and the number of new suppliers reviewed decreased as a result. However, PChome still insisted on reviewing 100% of new suppliers.
In addition, PChome hopes that the suppliers we cooperate with can jointly move toward corporate sustainability. Starting from 2023, PChome integrates the assessment of environmental, social, and governance aspects into the supplier sustainability self-evaluation form; produced information security teaching videos, invited manufacturers to watch the videos and fill out self-evaluation forms, in hopes of working with suppliers to build a sustainable supply chain and jointly protect the rights and interests of consumers. A total of 81 self-evaluation forms were collected in 2023, with an average score of 72 points; 54 information security test sheets were collected, with an average score reaching 96 points. In order to effectively improve the effectiveness of supplier self-evaluation, PChome plans to gradually adjust the implementation regulations in 2024, change the supplier sustainability self-evaluation form to the Supplier Code of Conduct, and set the Supplier Code of Conduct in the supplier back-end for suppliers to sign.
Plans for Enhancing Supplier Management
To enhance long-term cooperation and trustworthy relations with suppliers, PChome in 2021 introduced a cooperating vendor evaluation scheme in which such elements as the product information, sales, import/export status, operating capacity, and level of legal compliance are evaluated to manage supplier risks and publicly recognize top-performing suppliers. In addition, PChome publicly awards vendors for their excellent performance in these areas every year. We expect that this mechanism will propel our value chain partners and us toward sustainable operations and maximize the value for stakeholders.
Proportion of Spending on Local Suppliers（GRI 204-1）
PChome values local brands of Taiwan and actively develops local suppliers, in hopes of using the platform’s capabilities to increase the visibility of local enterprises, indirectly increase employment opportunities, and drive socioeconomic development, delivering high quality local products and services to consumers. PChome’s local procurement ratio has surpassed 99% for four consecutive years, and shows our efforts to support local companies.
