A Reliable Partner in the Workplace
ESG
Healthy and Friendly Workplace
PChome is committed to promoting a diverse, safe, and gender-equal workplace environment. The company ensures that employees are not subjected to harassment, discrimination, or unfair treatment based on religion, race, gender, age, or political inclination. In addition to fully complying with the Labor Standards Act, Occupational Safety and Health Act, and Gender Equality in Employment Act, the company has established a fair and just performance evaluation and promotion system. Annual performance evaluations are conducted at mid-year and year-end to ensure the implementation of the system. The company places importance on the safety of female employees working at night, supports the appointment of women to managerial positions, and exceeds the legally required quota for hiring individuals with disabilities. The company believes that a more diverse and equal workplace environment can drive innovative development, enhance the quality of decision-making, and increase overall employee satisfaction.
Occupational Safety and Health Management
Occupational Safety and Health Committee
In order to protect the occupational safety and health for all employees, PChome complies with the Occupational Safety and Health Act and has established an Occupational Safety Office. Worker representatives account for 1/3 or more of all the members. Worker representatives are served by the worker representatives of employer-employee meetings. In the event where the ratio is less than 1/3, workers will elect more representatives. The Committee convenes once in every three months, whereas extraordinary meetings may be called when necessary:
• For suggestions on occupational safety and health policies
• For coordination and suggestion on the autonomous safety and health management plan
• For the study on implementation plans for health and safety training
• For the study of response strategies for work environment monitor results
• For the study of health management and health promotion issues
• For the study of automatic inspection and safety and health audit in business units
• For the study of prevention measures for hazards from machinery, equipment, raw materials or materials
• For occupational safety and health management reports
• For the study of occupational hazard survey
At the same time, employees may participate in proposals related to occupational safety and health at least once quarterly. The performance indicators of each unit are reviewed regularly in occupational safety and health committee meetings, and the Occupational Safety and Health Committee will make modifications on the occupational safety and health management plan after collecting opinions from workers in order to design standards that surpass regulations to prevent occupational hazards and protect workers’ safety and health.
PChome Occupational Safety and Health Management Organization
Starting from 2023, PChome adjusted its organizational structure and list the Occupational Safety Office as a first-level unit.
Procedures and Work Methods to Prevent or Mitigate Occupational Safety and Health Hazards（GRI403-7）
Eliminate Hazards:
• When planning a new workplace, control risks from the source and use engineering methods to isolate hazard sources
• Eliminate monotonous work or work that causes stress
Replace with less hazardous processes, operations, materials or equipment:
• Replace highly hazardous with less hazardous
• Switch to an online guide to answer customer complaints
• Use advanced technology to replace human labor with automated equipment to reduce human hazards
Use engineering controls and work reorganization:
• Utilize interlocking and safety linkage devices to prevent injuries caused by misoperation
• Use warning signals to remind employees to pay attention when equipment is abnormal
• Use administrative controls, including training: Conduct regular safety equipment inspections
• Use appropriate and adequate personal protective equipment
Occupational Safety and Health Risk Management（GRI403-7）
PChome realizes occupational hazard prevention and automatic inspection through the automatic inspection program to reach the goal of zero hazard. PChome has six guidelines in place, i.e., Safety and health management, safety and health education and training, standard operating procedures and work safety analysis, safety and health inspection, emergency response, and health management and promotion. Management guidelines and regulations are established accordingly and the prevention of occupational hazard is prioritized in warehouses. The implementation guidelines are summarized as follows:
（GRI403-2）
At the same time, in order to effectively create a healthy and safe work environment, PChome has established a reporting mechanism of incidents or occupational hazards during operations in order to identify potential hazards and risks in the work environment. After receiving a report, inspections are conducted to clarify the course of event, verify damages to on-site staff, environment and equipment, and review possible faults or environmental issues during the operation for review and improvement. In addition, PChome regularly compiles statistics on incidents and occupational hazards to understand the types of incidents or hazards that occurred more frequently. It is discovered that most occupational hazards are machine collisions due to negligence and ergonomic muscle and bone injuries. PChome has launched safety and health education, on-site environment patrol and 5S evaluation (management, organization, cleanliness, tidying, and discipline) for the particular type of hazard. Relevant faults are notified to on-site supervisors and management for improvement. In addition, correct safety and health information and knowledge is provided to employees to prevent the recurrence of the same hazard.
In terms of employee health, PChome conducts risk evaluation through employee health questionnaires and arranges for doctor consultation. In addition, high-risk groups are identified via employee health examinations, including illnesses from overwork, and repeated muscle and bone diseases. For high-risk groups, doctor consultation, written notification of risks, health education guidance, work adjustment and other suitable work evaluation and recommendation are provided. Improvements on relevant hazards are conducted and health promotion activities for the next year are planned based on the employee evaluation results of the current year.
Under the protection and inspection of multiple occupational safety and health plans, PChome did not have any major violations of occupational hazard regulations or sanctions or fines by competent authorities in 2023. 2023 occupational injury statistics:
（GRI403-9）
Occupational Health Promoting Activities
At PChome, we believe that only a healthy and safe workplace will allow PChomers to work at ease and maintain physical, mental and spiritual health. This way, the company will be able to advance towards sustainability and in turn provide customers with highest-quality services. Therefore, in order to safeguard employee health, PChome provides a comfortable and safe work environment, organizes occupational safety and health training courses, and launches health promoting activities in order to achieve employee happiness.
Comfortable work environment
- Establishing a comfortable work environment for employees to exercise creativity in an open work environment
- Establishing nursing rooms to take care of employee health
- Establishing breastfeeding facilities to refine the Maternity Protection Program
- Setting up AED equipment for emergencies
- Ensuring illumination and cleanliness in warehouses to reduce potential danger factors
2023 Health Promotion Activities（GRI403-3,403-6）
In addition to essential OSH training, we also understand that in today’s work environment, employees spend long hours in offices. Due to work pressure and busy schedules, they may overlook the importance of healthy eating and proper stress relief, which can put them at risk of developing physical and mental health issues. PChome values not only the occupational safety standards required by regulations but also the well-being and happiness of every employee in their work and life. Therefore, a series of seminars and activities have been introduced to provide employees with methods and channels for relaxation. At the same time, satisfaction surveys are conducted after the courses to evaluate whether the arrangements of the seminars meet the needs of the employees.
Harmonious Labor Relations
PChome is actively committed to creating an equal and respectful workplace, fulfilling corporate social responsibility, implementing human rights protection, and fostering a dignified work environment. PChome recognizes and supports various international human rights declarations, including the Universal Declaration of Human Rights, United Nations Global Compact, United Nations Guiding Principles on Business and Human Rights, and the International Labour Organization Convention. PChome established human rights management policies:
- Respect human rights in the workplace and implement equality and fairness in employment, hiring, compensation, benefits, training, performance evaluation, and promotion
- Providing a Safe and Healthy Work Environment
- Protect the freedom of assembly and association and the right to collective agreement
- Establish smooth communication channels between labor and management and ensure reviews are passed between higher and lower levels
- Information security and personal information protection
- Human rights policy advocacy
- Conduct regular reviews of our human rights management policy and related actions
PChome department supervisors and the Occupational Safety Office regularly use the “Self- Assessment Checklist for Workplace Violations” and the “Program on Preventing Employee Workplace Violations” to examine workplace safety and protect rights of the employees.
At the same time, PChome has established internal management mechanisms and conducts meetings with employees to facilitate communication. In accordance with the “Regulations for Implementing Labor-Management Meeting,” PChome organizes regular employer-employee meetings on a quarterly basis. Employee representatives are invited to provide their opinions on different issues, and both parties thoroughly discuss concerns among employees. PChome develops future solutions to establish consensus between employers and employees and work together for mutual growth. If employees have any opinions, the company welcomes them to submit their opinions in writing and mail them to the Human Resources Department or send them directly to the human resources supervisor. At the same time, the company has an internal email where employees can express their opinions directly to higher-ranking supervisors. If employees feel that their rights have been violated, they can also use the channels mentioned above to file
a complaint. Looking back on 2023, we are sorry to see the complaints that occurred. Besides actively handling the complaints, we reiterated our zero-tolerance statement on workplace misconduct, organized training to improve the knowledge and skills of employees for identifying and handling workplace misconduct, and provided smooth internal grievance channels for employees, protecting all employees from infringement on their rights while performing their duties. In addition, the Company did not have any data leakage, theft or loss of customer information.
In order to better understand the voice of the employees, the company established a rating standard for the VOE survey in 2023. A total of 1,714 employees from 18 departments were invited to participate in the survey. After obtaining the survey results, the human resources department organized a briefing to disclose the survey findings to the business team. They also initiated “Voice of Employee (VOE)” task forces in each department to devise items needed for improvement and solutions. For the items that received lower ratings in each department, cross-department improvement teams were established for implementing improvement plans.
2023 VOE Survey（CG-EC-330a.1)
In addition, starting from 2022, an all-staff communication meeting will be held every quarter, where questions may be asked before the meeting and department heads are invited to give briefings and explanations. The 2023 VOE survey has added items on conveying the Company’s important information and ideas to employees. Among them, nearly 40% of employees are satisfied with business goals and business strategies. The average satisfaction of the 2023 staff meeting was 4.2 points (on a 5-point scale) through open communication and interaction. PChome will continue to hold employee meetings every quarter in 2024 to optimize its work environment based on feedback from the employees.
