A Reliable Partner in the Workplace
ESG
Human Resource Recruitment and Training
Diverse Recruitment Programs
PChome’s philosophy is “committed to innovation and value creation” and dedicates its efforts to promoting innovative services. PChome upholds the belief that talents are the core momentum that propels a company and the basis for enhancing corporate competitiveness. PChome has actively invested resources to recruit outstanding talents from all lines of work and recruit individuals with expertise in products, engineering, digital marketing, and e-commerce. In addition to recruiting young talents from campuses and cultivating them to become part of the PChome team, we welcome π-shaped talents with enthusiasm for e-commerce and who are fast-adapting to an ever-changing commercial environment to join our quest of establishing a benchmark for new online services in Taiwan and leading Taiwan into an era of new commerce.
Statistics of Newcomers and Former Employees in the Past Three Years（GRI 401-1, CG-EC-330a.2 ）
Industry-academia Collaboration and Internships in 2023
Unveil Infinite Possibilities
Creativity contests aim at inspiring creativity in the Z generation through diverse themes such as “PChome 24h shopping experience,” “marketing activity brainstorming,” “customized catalogs and search result recommendations” and “user interface suggestions” to inspire new ideas in outstanding talents of the Z generation as well as to allow PChome to better understand youngsters’ angle and viewpoint in hopes of planning diverse services that are more abundant and more suited to the digital generations.
Professional Talent Cultivation Program
PChome has established a competency map for employee development and adopts a three-tier competency development scheme. The scheme is progressive and starts at developing PChomer competency so that employees are equipped with necessary professional knowledge as a member of the PChome family, followed by job and adopted core competencies encompassing professional knowledge and soft skills in the workplace aimed at improving employee work efficiency and outcome, and then advancing to the ultimate goal of business and leadership competencies so that employees will gain business mindset and leadership in order to exert influence. Legal competency cultivation is also set up for staff required by legal compliance. Comprehensive cultivation plans are set up for the five main competencies while taking into account employee seniority, performance, personal will and skills to customize training courses for employees so that they may understand their own career development map in the Company and become e-commerce talents who are capable of implementation and leadership.
Five Main Competencies in Three Stages at PChome
PChome Competency Development Map
Education and Training Program
PChome invests a lot of resources in education and training programs each year, including Newcomer orientation training, basic in-service training, specialized training, and external training. In response to market revolution in the post-pandemic era, the Company will review training materials and assess the necessity for adjustments to allow employees to obtain professional knowledge that is up-to-date and suited to Company direction and employees’ needs. In addition, to allow more flexibility in learning professional knowledge, PChome has organized a vast amount of online training courses, utilized the LMS training platform, and bought videos and databases for online learning, so that employees may freely schedule their learning without restrictions of time and space, and can achieve personal growth while dedicating themselves to their career.
Based on the five main competencies, PChome arranges for mandatory courses and electives so that employees may participate in electives based on their own interests and needs after completing the mandatory courses. In 2023, over 5,600 persons have received training, and the completion rate was an impressive nearly 100%.
The scope of employee training was expanded in 2023, covering the Technology Department’s “OWASP TOP 10 Information Security Online Courses/Information Security Issues of Generative AI Tools/Member Consumption Behavior from the Perspective of Big Data/Product Competitiveness,” and the “Warehousing and Logistics Department Management Talent Training” and “Power Up Workplace Communication Series” organized by the Human Resources Department to pass on the Company’s internal knowledge. PChome provided a total of 8202.8 hours of training in 2023, or an average of 4.93 hours of training per employee in 2023. This shows that PChome flexibly uses cloud technology and the Internet to make learning resources accessible to every employee in order to enhance professional abilities for the entire body of employees in a most effective way, so as to continue enhancing the Company’s competitiveness.
Newcomer Orientation Training
In the past three years, newcomers accounted for 20% to 30% of all employees. In order to allow newcomers to rapidly fit in, newcomer training is arranged on the first day of reporting to duty and introduces the organizational structure, operation of information network system, worker safety and health, familiarization of the company environment, as well as explains employee welfare policies, incentives and subsidies. In addition, PChome’s corporate culture and core values are emphasized so that newcomers may instantly become a part of the team.
Basic In-service Training
After newcomers report to duty, the Company also arranges for basic in-service training depending on the job content, such as powered pallet truck training and hands-on warehouse training so that employees may rapidly grasp their job content. It is also our hope to emphasize the safety regulations and management systems in the work environment, including staff safety for on-site workers in warehousing and transport, enhance employees’ work safety awareness for their own protection at work as well as protection for a healthy and safe work environment through these basic inservice training courses.
Orientation training and basic in-service training
Warehouse Management Training Program
Since warehouse supervisors need to deal with workers of all ages, a warehouse supervisor training program was implemented in 2023 to provide cadre members and supervisors with management effectiveness, good language and communication skills, and allow outstanding talents to continue to work hard for the Company. The training program provides management skills for supervisors at all levels through sharing and practices ranging from supervisors’ appearance, role, guidance techniques, language communication methods, example sharing, and problem solving. In the process, groups of trainees constantly share and collide ideas with each other, and adjust the language communication methods of all cadre members and supervisors, who learn empathy and positive language expression, so that positive language can be deeply rooted in their hearts and employee engagement further strengthened. The program improves the ability of cadre members and supervisors at all levels to listen to employees’ voices, solve problems, and implement the Company policies to every employee, allowing everyone to follow the Company’s core values and gradually move towards the goal.
Knowledge Logistics Specialist
To facilitate cross-department cooperation and professional understanding, and enhance understanding and empathy among employees in interactions, the HR department officially launched
the “Cross-department Knowledge Sharing – Knowledge Logistics Specialist Program.” In this program, representatives from each unit serve as the department’s knowledge logistics specialist, responsible for producing department-specific “knowledge packages” that will be delivered to employees through the talent management system, providing them with the latest professional knowledge. At the same time, by unboxing knowledge packages, employees gain in-depth understanding of the professional field, work challenges and achievements of each department, and witness the glory of each department.
