Sustainability Management

Sustainability highlights

• Received the Ministry of Environment Online Shopping Packaging Reduction Label 2.0
• Replaced more than 90% of existing delivery boxes with those made of recycled pulp, reducing carbon emissions by 8.2%
• Implemented a box number recommender system in our warehouses, achieving a match accuracy of 54.9%
• Canceled paper picking lists, summary forms, and shipment details, reducing the number of A4 paper used by 11.39 million sheets
• Established an e-ticket and e-book store, reducing annual A4 paper use from ticket sales by 122,000 sheets
• Identified 6 climate change-related risks and 3 climate change-related opportunities relevant to PChome in accordance with the Task Force on Climate-Related Financial Disclosures (TCFD)

Sustainability highlights

• PChome established the 'PChome Love Charity Platform' to facilitate public engagement in charitable activities, thereby increasing participation in philanthropic and welfare initiatives.
• In support of digital equality and social equity, PChome repurposed computer resources by donating over one hundred used computers, helping to bridge the digital divide.
• Additionally, PChome launched an end-of-year initiative, encouraging the public to donate essential supplies. This effort resulted in the collection of over 10 boxes of items, including alcohol, gloves, and masks, which were distributed to five public welfare organizations.
• The Chairman successfully organized the Wednesday Reading Club at the Taichung Central Bookstore for four consecutive terms, promoting lifelong learning and engaging over 50,000 participants.
• Demonstrating a commitment to global relief efforts, PChome organized the collection of nearly 70 kg of supplies for Turkey, aimed at providing warmth and aiding victims in rebuilding their homes following the crisis.

Sustainability highlights

• Gender equality in the workplace. Female employees account for 55% of the workforce while female managers account for 52%
• 0 violations of labor-related laws and 0 human rights-related complaints filed

Sustainability highlights

• The overall evaluation score for board performance was 4.6 points (Excellent)
• Obtained 8 patents and 2 trademarks in 2023
• Maintaining Top 6%–20% in the Corporate Governance Evaluation
• The first Taiwanese e-commerce company to receive the Grade A Taiwan Intellectual Property Management System (TIPS) verification, and maintained the rating for two consecutive years

Sustainability highlights

• The group integrates its resources and continues to introduce innovative and differentiated services through cross-sector strategic alliances, including the offline installation service center and home appliance safety insurance
• The newly launched product review function enables consumers to fully express their opinions, allowing them to purchase products with confidence
• The consumer shopping experience has been actively optimized, resulting in the app receiving a 4.8-star rating on both the Apple App Store and Google Play
• The Information Security Team implements a range of security measures and is committed to maintaining a record of zero information security incidents
• In collaboration with the Small and Medium Enterprise Administration, the group promoted the Buying Power Store and launched a new green product hall, continuing to refine product selection strategies and expand the range of green products